Report On The Organisation Dominos Pizza Business Essay

Report On The Organisation Dominos Pizza Business Essay I have selected the organisation domino s pizza for the report ard since am working as an manager assistant in the forest hill franchise store. I had the opportunity to join this store in 2008. I made the discussion with franchise manager vennyliu and also had the opportunity to have a small discussion with dorninos new Zealand head operations Daniel Murray when he visited the forest hill store. Since I am working in this store for quite a while and knew how the process is going on in this institution so it was easy for me to pick this organisation for the assignment. IT was in 1960 two brothers torn monaghan and James purchased ased a small pizza store Dominick s a small pizza store in Ypsilanti, Michigan, in us. They bought the store for 575 us dollars. James sold his share to his brother and in 1965 torn renamed the store domino s pizza. It was on May 12 1983 dominos opened its first international store in Winnipeg, Manitoba ,Canada, By the year 1997 dominos opened the 1500th international location. It was in the year 1998 owner torn sold the 93 percent of the cormpany to Bain capital for one billion us dollars . After one year company named David A Brandon as the ceo and chairman of the company. it was in the year 2004 dominos began trading in new york stock exchange. It was in the year 2006 one dominos store in tallaght, Dublin, ireland, became the first in dominos history to hit a tUrnovOr of 3 million dollars. Domino s pizza is located in more than sixty countries now. Business demographics Dominos management and staff has to communicate locally, nationafly and internationally. Taking the example of dominos pizza franchise north shore where I am currently working as an assistant manager. We staff have to communicate with the co-workers and managers and franchise manager. The roster and the meeting notices are usually sent to our email, and if there are any changes or if we are unavailable we can email back to franchise manager. The payroll slip is also sent to our email. If there is any emergency like staff will not he able to work that days shift communication is usually made through phone and dominos has a toll free no 0800304050.The person who calls will not be charged and it can be used by landline and mobile. The communication between different stores is essential. It is mainly for the purpose of borrowing and return of the stock, Sometimes customer enquires about different stores telephone no. It is basically done through phone. Communication with the customer is direct verbally when they come to the store for purchase or any other queries .we use to take telephonie orders and online order as well. Our store does the online business very well nationally. Online ordering is one of the speciality of dominos pizza. Where customers can easily get the menu in the computer and they can select according to their taste and range. They can choose the option of delivering to their place or takeaway. There has been a survey conducted by the us dominos that people will be spending a certain amount of money for eating out, This would be like more than 5% will be delivered to their to their home and it will be online ordering and this would ncrease to 12% in the near future 4 tc 5 years. The communication of the suppliers are also through phone and faxing sometimes we order the food delivery through phone and in special cases like holidays the order will be sent as fax. International communication is also essential the us domino team and Australaian dominos team visits our store once a year. This information will be passed to franchise by the new Zealand head office. The report of the store visit and the upgrading required and changes needed will be sent to franchise though e mail. Courier and post. The courier and post are used for the supply of circulars and brochures. 2) Organsational goals Increase the profitability of busmess: Organisational goal of dominos is to increase the profitability of th business. Communication is an important factor in increasing the profitability. The sales should be increased and customer complaints should be reduced Advertisement campaign should be done. If there is any promotion by dominos it should be conveyed to customers and if any doubts arises from customer it should be sorted out. There are some promotions which it will be in the system but staff may not know about it. It should be discussed wth the franchise manager and should be conveyed to the customer if there is any customer complaints it should be discused in the store and it shouId be noted that the similar complaint never arises in future. If he customer sends the complaint to the dom nos head oflice the franchise has to send a report to head office showing all thedetails of corrective action taken by the store. Employee motivation:communication plays an important role in employee motivation. Financial rewardc areone of the key motivation factors. When the store crosses particular sales the employees get an incentive.AppreciatiOn in work are also good motivation and it should be communicated to the employee verbally by store manage when particular employee does a good job or finishes a particular hard task. The job security are also conveyed to the employee if an employee is performing well the message will be conveyed to him by the area manager that he is not going to lose his job. 3) Organisational culture and ethics since the employees in dominos are a multicultural. People from different parts of tie world work in the forest hill domino store.There are Chinese, Koreans, Europeans and Indians working in the store. the team should be following an ethhcs in the store for example the people working from China they will be returning to china during thL Chinese new year and during this period other nationaIites will be covering their shift. dominos has an in store ethics for eeverything one of it is behaviour to customer:, even if the customers get angry staff should be polite to them and apologise for any of the mistakes and not argue with customer. even though the communication is in English between the staff members but usuaily Chinese people talk to each other in Chinese and 80% of staff are ChinosO and there will be at least one Asian working in each. shift, 4) Management of knowledge resources: in the organistion franchice manager and the store manager possess the knowledge for the business.it includes the day today running, payroll,food ordering, recruiting new staff, training new staff ,and the new products and new prmotions will be sent to the company by email from head office and that emails will he fowarded to the staff.Banking and other financial matters are done by the store manager. Dominos has online site for training and thats called doti and every sstaff of dominos has to go online and get the online training If there requirers any sort of details the head office person comes directly for help and they clear the doubt. There was a problem in food ordering and the new Zealand head came straight to the shop and cleared the doubts. 5) Group dynamics: Employees make the group and that makes a team.. Usually people working in each shift of dominos can be considered a team. There will be emotional stress from employees especially when they are working on Friday and Saturday evening shifts and this will be sorted out by putting or replacing an additional experienced person. When the conflict arises in the team each individual in the team will be asked questions personally and as a group and final solution is found out by getting the answers from employees. Employees are also put in different sections like make line to counter and counter to delvery position. So each person can look at different angles of work and how each one does their duty in each sections, The basic terminology of forming,storming,norming and performing is there in our store as well to make the team well knit and to be connected to each othcr. 6) Meeting management Communication process are essential in running the meeting successfully. In our store we have a meeting room.Invitation to meeting to all staff members are done through calling them on phone and telling them the time of meeting. The meetng can be of anything like a customer complaint which is serious something like found a foreign product in the pizza and customer was admitted to hospital. The food from the customer was taken and send to the quality assurance department and a nominal amount was paid by the supplier of dominos. So what need to be done and how to handle the situation will be discussed and minutes will be taken and the action taken in the meeting will also he taken down. sometimes when the inspection team from Australia visited our store and we got a good marks in that inspection the management decided to have a meeting and a party at sky City hotels. This was published in the notice board and it was sent to a11 staff members email dnd also it was communicated verbally as well. The time place , when , where should be informed to whom(people attending the meeting). 7) Stakeholders: Customers: customers are communicated verbally when they come to store. and also througn phone since there is telephone ordering in the store Managementcomrnuniaiion with the management is basically verbally when the managers are in the store and use of telephone and email are used to pass vital information. Suppose there is an inspection from head office then the area manager will telephone the matter to the staff. The pay slips and roster are usually send to the email. Staff: The communication with staff is usually verbal and texting are also used to send the informatioin wnich are not vital. Bank: Dominos forest bill store deals with WestPaC bank and the dealings are usually through phone,emall the banking statements and discuss verbally sometimes with the bank if any errors has occurred sometimes the customer wltl be charged twice when they order online that has to be sorted out with the bank first and then return the money to the customer. 8) NetwOrks: store is equipped with computer and online facIlity is available for ordering. Distribution of flyers to the public which will increase the business of the dominos and display tne dominos price boards near the store and there is a car which is specifically for the advertisement. it is written the name dominos and price of the pizza are mentioned in the car. Distribution of promotional material who visits the store basically they are given discount vouchers when they use it they get the discount. Conclusions It was in 1965 the dominos started in us it was in the year 2008 new franchise store of dominos was opened in forest hill north shore. I had the opportunity to join this forest hill store as customer service representative, and was promoted to assistant manager within six months. The communication between the staff members and franchise manager and store manager are through emails, telephone, texts and verbal communicaton. The organisational goals are increasuing the profitability of the of the business and communication is impoertant. Sales should be increased and customer complaints customer complaints should be reduced. In employee motivation communication plays a vital part appreciation by the store manager and job security to the employees also offered to the employee. North shore dominos are having a multicultural and 80% staff are Chinese basic medium of language is english. Asians, speak in Chinese to their co-workers and dominos have a solid ethics especlally if the customers are angry the staff should apologise. In the organisation the franchise manager and the store managers possess the knowledge for the business. It includes the day today runnmg, payroll. food ordering,recruiting new staf, training new staff,and the new products and new promotions will be sent to the company by email from head office and that email will be forwarded to the staff. Banking and other financial matters are done by the the store manager. Dominos has an on line site for training and that is called doti and every staff of dominos has to go online and get online training. There will be emotional stress from employees especially when they are working on Friday and Saturday evening shifts and this will be sorted out by putting or replacing an additional experienced person. Communication process are essential in running the meeting successfully. In our store we have a meeting room.Invitation to meeting to all staff members are done through calling them on phone and telling them the time of meeting. The meetng can be of anything like a customer complaint which is serious something like found a foreign product in the pizza and customer was admitted to hospital. The food from the customer was taken and send to the quality assurance department and a nominal amount was paid by the supplier of dominos. So what need to be done and how to handle the situation will be discussed and minutes will be taken and the action taken in the meeting will also he taken down. The communication to the customers, staff, management, and bank are uasually done through verbal,through telephone,emails and texts. Recommendation It will be better to start a dominos club in forest hill and those who join the club for a nominal fee will he getting the discountsd on each purchase they make from any new Zealand store,The club members will be given 50% discount on public holidays and no surcharge will be applied for club members. These club members whO actively purchase from dominos store will be participating in a lucky draw twice a year. They will be given the new menu, changes in the menu and new products available in dominos through email. Each lucky person will be given the opportunity to distribute the flyers of dominos forest hill once a week in the dominos advertisement car, the name will be choosen from lucky draw. This enables the people to ineract socially and communicate and grow the business.

The Effects of the Industrial Revolution :: Expository Essays Research Papers

The Effects of the Industrial Revolution The Industrial Revolution was absolutely beneficial to the progress of the world from the 1800s all the way to present day. Sacrifices were made which allowed technological advancements during the Industrial Revolution, which in turn, created happiness, life opportunities, and an over-all, definite amelioration of life. At the beginning of the Industrial Revolution, many hardships had to be overcome, causing great grief to most of the population. Faith was lost, patience was tried, and a blanket of oppression covered the people of Europe. When new inventions arose to facilitate the producing and mass-producing of goods that supplied the people of Europe, nearly everyone was forced to begin a new career within a factory. These are just some of the hardships that many loyal, hardworking citizens were faced with. The reverberations of these new inventions caused a dramatic plummet of the life expectancy of an average citizen to an alarming 15 years of age. Women and children were expected to work up to 16 hours a day and doing labor that could cause serious injury, like carrying extremely heavy loads. For their work, they were paid ridiculous wages, women around 5 shillings per week, and children about 1. One can easily recognize the negative aspects of such a dramatic event. However, if one "steps bac k" to view the revolution as a whole, he will notice that the positive aspects completely out-weigh the negative aspects. The revolution began when inventors introduced their creations to improve the way people were producing goods. Machines such as the cotton gin, water frame, power loom, and spinning jenny allowed textile products to be produced in mass quantities. These techniques of mass-production made other methods such as cottage industry, where families produce items by hand, obsolete. As a result of this, people began to work in factories with these machines. Factories became so dominant that eventually the cottage industry no longer played a part in people's lives. This dramatically changed people's lifestyles, and for a long period of time, there were terrible work conditions. These factories had its positive and negative aspects. The work conditions were very dangerous, there were no safety devices, and many had to work long hours. However, due to the mass production, many jobs were available, and the prices of goods considerably decreased because of the extreme availability. The job opportunities and price decrease definitely improved the lives of the people, giving them a chance to be a part of the society and be able to purchase products at a price that wasn't too bad.

Cow Eye dissection Essay

Purpose The purpose of this lab was to explore the anatomy of a cow eye. The eye is a special sensory organ with a complex structure and function. The objective was to gain a better understanding of the structure and the function of the eye. In this lab, we set out to dissect a cow’s eye and identify the different parts of the eye. Hypothesis If I study and review all the components and anatomy within this, then I can posse the knowledge and comprehend the functions of the cow eye and how its function are in resemblance with the human eye and its correlation to the human body. After completion of this lab I will be able to easily and confidently identify the cow eye mechanisms and permeable landmarks and terms with accuracy. Materials -Carolina Cow Eye Specimen -Dissecting Kit -Instructions -Internet; personal computer Results: Conclusion After completing this week’s lab, I have collectively and reviewed all aspects of preparing the assigned lab report. My beginning hypothesis was correct in the sense that to fully understand the material within this lab I have to comprehend the cow eye anatomy. I was able to view the external and internal eye anatomy. Most of the outside flesh was soft and slick to the touch. There is definitely a correspondence between the parts in the cow eye and those in a human eye. This lab enabled me to understand and better grasp the anatomy of the eye and how all parts within the body correlate to the entire human body.

Targeted Killings: The Case of Anwar al-Awlaki

The killing of al-Awlaki was a violation of U.S. due process procedures. Anwar al-Awlaki had US and Yemen nationality. Since the American Civil War, this has seemed to be the first time the US government has deliberately killed a US citizen as a wartime enemy without trial. The president's power is not examined. This approach raises the question about who the next target during the president's execution will be and whether the authorities will take similar actions in the United States in the future. There may be a situation where no one knows the evidence and then the government tells everyone evidence what they want to tell. Ben Wizner, a lawyer for the American Civil Liberties Union, said: â€Å"If the existence of the Constitution is valuable, it certainly means that the President has no power to be unexamined and cannot rashly execute any American citizen who he considers to be a public enemy of the country.† The manslaughter occurred in this killing and violated in International Humanitarian Law. In the process of facing anti-terrorism, misjudgment and missed judgment are problems that cannot be solved in the forecast. The number of people killed in Pakistan due to drone attacks since 2004 has been between 2,500 and 4,000, and most of them have been classified as â€Å"extremists† by the US government. In the years that followed, thousands of innocent people in Pakistan could lead to premature death because of the misjudgment of the drone. â€Å"Anwar Al-Awlaki and Samir Khan were killed in a U.S. drone strike in Yemen on September 30, 2011. Abdulrahman Al-Awlaki, a 16-year-old boy born in Denver, was killed in a U.S. drone strike in Yemen on October 14, 2011, while he was eating dinner at an outdoor restaurant with his teenage cousin.† 90% of the deceased are not the target of the US military, but they are all labeled by the US as â€Å"the enemy that has been killed in action.† Anyone who appears to be near the established attack site is considered â€Å"accomplice† and there is no conclusive evidence that they should be killed. However, when the US military implemented the drone assassination plan, the assassination target was not necessarily a serious threat to the United States. Most of the casualties caused by drone strikes were innocent people, which caused the US government and the Pentagon to be blamed by the outside world. Before the fight against terrorism, the United States did not prove that there were no other non-military ways to choose from. It was more like an after-the-fact retaliation. In the process, the United States over-emphasized its own interests by slogans against terrorism, or the value is imposed on people, and the drone attacking terrorist crimes violates the sovereignty of other countries, making the contradictions even more intensified. Secondly, the U.S. attack on drones does not conform to the principle of proportionality, and it has harmed many innocent civilians while attacking terrorism. The US military still carried out bombing missions while knowing that there were civilian houses in the area where it was attacked. When the target cannot be clearly identified, the US military will call these innocent people â€Å"the enemy of death.† Therefore, the United States' dispatch of drones to the territory of other countries for military strikes against terrorism does not meet the constitutional elements of â€Å"pre-self-defense rights† and cannot be recognized as legitimate. On November 25, 2013, in San Francisco, the demonstrators put on a drone model against Obama's use of drone to counter-terrorism policies. The use of drones had put a lot of pressure on the US government. The use of drones needed to become more rigorous in the future. The US military is trying to improve the technology of this drone. On May 2013, the White House announced a new guide to counter-terrorism operations, placing more restrictions on drone attack plans. In a speech, Obama announced that drone operations will be strictly targeted at those who â€Å"form a sustained and powerful threat to the American people.† Obama also stressed that â€Å"only when the target of the attack poses a threat to US security, the assassination can only be initiated, and it must be ensured that the assassination will not harm civilians.† This incident created a new precedent in how the U.S. propagates its war on terror. The US military is making more efforts on drones to resist terrorism. Since the terrorist attacks of September 11th, the use of drones to combat individuals has become a frequent means of US counter-terrorism operations. These targeted killings are effective in many ways. Military priority policies are expected to bring greater transparency to drone strikes and better coordinate these actions in accordance with the spirit of certain aspects of international law. Since the beginning of the 21st century, drones have rapidly developed into a new type of air power and have shown an increasingly important role in modern warfare. The United States is the world's number one military power. It is currently at the forefront of military drone technology. However, the US military has never relaxed its exploration and development of drone technology. The research institute headed by the US Defense Advanced Research Projects Agency and the United States. The industry has jointly launched a series of technical projects involving cognitive electronic countermeasures, precision fire support, coordinated navigation and bee colony-enabled operations, etc., providing technical upgrades for the US military's future military drones. Drones have made great contributions to the US military in the war on terror. UAVs are playing an increasingly important role. Being able to fight 24 hours a day, delivering real-time activity videos to control personnel and pinpointing targets, makes drones indispensable in war. Finally, the use of drones in traditional wars, armed conflicts, or counter-terrorism operations with modern characteristics should be applied to international humanitarian law. From the perspective of international law, it is necessary to incorporate drone attacks into the normative system, giving them clear definitions and reasonable regulations, and prevent some countries from exploiting the loopholes and contradictions of international law to undermine the world order. In international law, whether the acts involving drones against terrorists violate the relevant rules of international humanitarian law. Clearing prohibitions should be made to solve the problem of defining too general and vague. Furthermore, peace and stability in the world situation are of paramount importance. As more and more countries use drones, they can hold international conferences about drone attacks and call on relevant countries to sign international treaties.

America Reacts to a Not Yet Forgotten War essays

America Reacts to a Not Yet Forgotten War essays The Korean War changed the way in which a variety of people from different backgrounds thought and felt about war and changed the methods used to fight wars. One of the major forces behind the Korean War was the United Nations. The United Nations is an organization set up shortly after WWII to provide collective security for its members. The United Nations allowed and allotted troops to aid South Korea in its struggle to maintain its power and legitimacy. The ruling made by the UN allowed troops from member countries including America to help out. It was called a police action. Much controversy surrounded the use of this term and its regulations. Although troops from many different countries were sent into South Korea throughout the war, over 90% were American (Danzer et al. 775). Thousands of American lives were lost in this great war as well as billions of American dollars. The conflict on which this war was based is that of communism versus non-communism. South Korea was a non- co mmunist state while North Korea was communist. The spread of communism was a threat worldwide, and many countries including America objected to the idea. The Red Scare in America sprang from this war and its sister "The Cold War" ( Nash 79). The instigation of this war was made by troops from North Korea attacking South Korea. These two very differently ruled states were divided along a temporary border at the 38th parallel. After these first attacks on South Korea, it became obvious that military help was needed by South Korea. This is when the United States jumped in and decided to help. President Harry Truman supported the declaration made by the UN and commited us troops without first consulting and gaining approval of congress. Thus, his actions could not be classified as declaring war. They were instead referred to as "police actions under the UN." By sending troops to Korea, Truman commited his country to limited war. The limited war was not well ...

Supply Chain Managment Essay Example | Topics and Well Written Essays - 1000 words

Supply Chain Managment - Essay Example The environmental changes have given rise to problems such as uncertain climatic changes that threaten the existence of all life forms. The Mileage calculator introduced a new parameter of monitoring the addition of pollution in the environment. In the mean time, by utilizing an unbroken supply chain with quality and cost effectiveness, the supermarket suppliers develop new supply chains from farm lands to the supermarket with innovation and new strategic allies. These supply lines some times use airplanes, some times trains and of course all of them use the road routes. For example, The Netherlands is the fourth biggest European Union exporter of fresh fruits. The largest export includes grapes 16%, apple 15% and orange 9% (CBI, 2005), Recommendations to Corporate Strategists As a consultant to the corporate strategists of the fruit and vegetable supermarket I recommend that the corporate should not compromise on the quality of the products at any cost. Secondly, it has to take step s to offer the best price to their customers. Thirdly, the environment sustainability issue should also be a major concern for the corporate. The quality of the product should be maintained within the over all cost, no matter from where the products get imported. As far as the millage calculator is concerned, most of the time there are no other solutions to use means of transportation like buses, trains, and air planes to transport fresh products to the customers. The cost (in terms of cash, environmental sustainability, labor and sometimes the quality) does not rely upon the nearest available products in comparison to fresh products from far places. Here the question arises that how to maintain the affordable cost for the customers... This paper approves that the earth is facing new challenges in the form of global warming, toxic rains, earthquakes, floods, melting of icebergs and big typhoons as well as cyclones and hurricanes. The environmental changes have given rise to problems such as uncertain climatic changes that threaten the existence of all life forms. The Mileage calculator introduced a new parameter of monitoring the addition of pollution in the environment. In the mean time, by utilizing an unbroken supply chain with quality and cost effectiveness, the supermarket suppliers develop new supply chains from farm lands to the supermarket with innovation and new strategic allies. The quality of the product should be maintained within the over all cost, no matter from where the products get imported. As far as the millage calculator is concerned, most of the time there are no other solutions to use means of transportation like buses, trains, and air planes to transport fresh products to the customers. The c ost does not rely upon the nearest available products in comparison to fresh products from far places. This essay comes to the conclusion that according to the corporate strategy the corporation should take care about the performance in terms of 'ethical' and 'cost' bases. The corporation should be very clear about their target customers with respect to their choice. If customers do not compromise on cost and compromise on quality then definitely it should not be your target.

GOING GLOBAL Essay Example | Topics and Well Written Essays - 3750 words

GOING GLOBAL - Essay Example We critically analyse their strategy and see how they are coping in the international arena. The paper ends with a discussion on two strategies: standardisation and adaptation. When companies decide to enter new markets they have to decide which one they will follow and once they have decided this, they develop a plan. All further decisions are based on this strategy. We have discussed many things concerning the bank, their strategy, their history and what are they looking for when they decide to locate in a new country. The details of costs have also been discussed in detail. Also, the strategy the bank follows whether it wants to standardise its products around the world or customise them according to the country. We also looked at the adaptation techniques that the bank uses when they enter a new market. Also we analyse what has worked for the bank; to standardise their product or to adapt it to countries requirements. Today the whole world is one big market. There are no boundaries and businesses can operate all around the world without having offices in any of the places. Most of this has been possible because of the internet, communication has become easier and faster. Each and every company uses a different strategy to expand into the global market. The onset of going global is gradual. One of the main reasons why companies have decided to expand into markets around the world is because they want to gain a competitive